CloudSPRT Features

We have built this Help desk so that our clients can support their customers from anywhere without the need to rely on email or being limited to provided support from a single computer or location.

Custom URL

Make it easy for your customers to access help when they need it by making it personal to your brand.

99.9% Uptime Guarantee

Give your customers the dependency of your helpdesk being available whenever they need access to it.

Brandable Homepage

Don't let your customers see your helpdesk as an ugly extension of your company by customising it to fit your brand and identity.

Role Based Access

Give your customers access to the relevant areas without exposing other customer data or giving Support staff too much access.

Web Forms

Let your customers connect with you within multiple different ways such so they never feel like help is far away.

Remote Support

Provide world class remote support without your Support Agents needing to download any extra software.

Frequently Asked Questions

Do you offer a free trial?

We offer a 14 day free trial which can be cancelled anytime. Upon successful completion the paid plan is automatically commenced.

How often is the billing period?

Our billing period is once per calendar month and can be validated by logging into Your Account or contacting our Support Team.

What is a help desk?

A help desk is a support tool that allows companies to provide information and assistance to customers and potential customers.

How do I use my own domain?

Once you have created your Help desk, you can contact our support team who will help you use your own domain.

How can I contact support?

You can contact our support team by visiting https://support.cloudsprt.com.

How do I cancel my subscription?

In the unfortunate circumstances that you are not happy with CloudSPRT you can cancel your subscription by logging into your account.

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Are you worried about missing critical customer issues while you are out of the office?

CloudSPRT has been created to be used from any device to improve productivity and customer satisfaction. Also tickets can be shared between Support Staff with ease to allow adequate cover when you are out of the office.

“Since we implemented CloudSPRT our customer retention rate has increased by 60%.”

Chris Worth, Founder, Logistics

 

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Is your customer base expanding or your current tools proving inadequate?

CloudSPRT has been created from the knowledge of Software Support Engineers with decades of experience to be a useful, intuitive and speedy asset rather than a clunky tool that is forced down the users and customers throats.

“We have been able to grow our support team much quicker now we have the right foundations in place.”

Amanda Snider, CTO, Video Production

 

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We bring uniqueness to our Help desk

We understand that while the core functionality of a Help desk software can be the same, no 2 companies are the same. This is why we allow you to customize the look and feel of your customer-facing pages to make our Help desk become an integrated part of your company rather than making it look like an unwanted add-on.

“The simplicity of CloudSPRT meant our support staff and customers could just log in and use it without a steep learning curve.”

Janet Morris, Director, Technology